Stories
Slash Boxes
Comments

SoylentNews is people

posted by hubie on Saturday September 17 2022, @04:08AM   Printer-friendly

Settlement sees HP compensating some customers in Europe with $1.35 million fund:

HP continues to pay for abruptly blocking third-party ink from its printers. The company has agreed to pay compensation to additional customers impacted by HPs use of DRM to prevent third-party ink and toner from working in its printers. The settlement pertaining to customers in Belgium, Italy, Spain, and Portugal comes after the company already agreed to a settlement in the US and was fined in Italy.

HP printer owners were annoyed, to say the least, in 2016 when HP introduced Dynamic Security, a firmware update that prevented ink and toner cartridges lacking an HP chip from working in HP printers. Customers who already owned these printers suddenly faced error messages preventing them from printing with cartridges that were fully functioning before. At the time, HP claimed that the move was about helping customers avoid counterfeit and subpar ink and protecting HP's IP. However, it largely felt like a business tactic aimed at protecting one of HP's biggest profit drivers at the time, which was tied to a declining industry.

[...] Euroconsumers noted that while it alleged that "consumers were not properly informed that Dynamic Security would cause printers to reject certain non-HP replacement ink cartridges," the settlement isn't "an acknowledgment of any fault or wrongdoing by HP nor as an acknowledgment by Euroconsumers of the groundlessness of its claims."

[...] Sadly, though, this may be all HP has to pay, as using DRM to thwart third-party ink and toner sales has become common practice in the print industry. When HP faced initial backlash for introducing Dynamic Security, it backtracked via firmware updates that removed Dynamic Security from some printers, as noted by Bleeping Computer. But new printers still have the feature. HP just makes sure to bold the Dynamic Security fine print and place it near the top of the printers' product pages. The vendor also has a dedicated page explaining Dynamic Security.

Related: Canon Can't Get Enough Toner Chips, So It's Telling Customers How to Defeat its DRM


Original Submission

 
This discussion was created by hubie (1068) for logged-in users only, but now has been archived. No new comments can be posted.
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
  • (Score: 5, Insightful) by Nuke on Saturday September 17 2022, @09:29AM (6 children)

    by Nuke (3162) on Saturday September 17 2022, @09:29AM (#1272093)

    This is why, if have something working satisfactorily, I block updates. I am more worried about the malware that manufacturers can put in their updates than I am about other malware. I have good defences against the latter, but official updates with their supposed security patches can get under the radar.

    I have an HP printer which would not use cartridges that were older than their "expiry" date, even though the cartridges were working fine until then. I defeated that ploy by removing the button battery from within the printer.

    Starting Score:    1  point
    Moderation   +4  
       Insightful=2, Informative=1, Underrated=1, Total=4
    Extra 'Insightful' Modifier   0  
    Karma-Bonus Modifier   +1  

    Total Score:   5  
  • (Score: 4, Insightful) by looorg on Saturday September 17 2022, @11:54AM (4 children)

    by looorg (578) on Saturday September 17 2022, @11:54AM (#1272102)

    This is true for so many products. In some regard I fear the company updates more then I fear being hacked by other more nefarious entities. After all those are updates you do cause you somehow believe the company, but you shouldn't. HP and all the other scummy INK-printers are just the tip of that iceberg. I'm still not sure why people actually bother with buying INK-jet printers. They are the worst. I guess it's cause they are cheap, even tho they become very expensive with the ink and per copy compared to the lasers. In some sense I'm almost thinking about going back to matrix printers again, it's mostly the sound that make them annoying. Perhaps great improvements have been made in that area over the last couple of decades.

    • (Score: 5, Interesting) by RS3 on Saturday September 17 2022, @01:30PM (1 child)

      by RS3 (6367) on Saturday September 17 2022, @01:30PM (#1272107)

      I mostly use laser printers. My best one I sort of trash-picked more than ten years ago- an HP (ugh) 2200 (iirc). It was with a huge pile of stuff that didn't belong in front of clothing donation bins, so I was doing someone a favor I figure. Point is, I'm still using it and the same toner / drum cartridge. Used color laser printers are fairly inexpensive if you really need color.

      The thing I dislike the most about inkjet printers: a good friend who has bought several high-end ($2-3K price range) inkjet printers, some with large refillable ink reservoirs, has had to throw them away due to the ink drying up and clogging the printheads. He disassembled them as much as possible, soaked them in various cleaners and solvents including in ultrasonic cleaners, and could never get them to work again. Point is: you have to use them often or they're done. If the printhead is part of the ink cartridge, as many are, you're back in business with a new ink cartridge. But that's part of the problem- you're paying for a new printhead when you might not need one. Kind of like a car- if you had to buy a tire and expensive rim together.

      • (Score: 3, Informative) by Reziac on Sunday September 18 2022, @02:24AM

        by Reziac (2489) on Sunday September 18 2022, @02:24AM (#1272218) Homepage

        Or why I gave up on inkjets many years ago, and bought a laser printer. First one was an Epson, and since then an assortment of random HPLJ discards, salvage, and used-cheap. I think the newest one dates to 2012, and the oldest to around 1995. The little 1020 on my desk is still on its original toner cart some 6000 pages later.

        Only reason I have the Epson is it was $300 refurbed when the cheapest HPLJ was still in the low four figures, and used didn't exist. But turns out for the Epson there's no toner cart available, it's the whole imaging unit -- which cost more than a whole new monkey. Some year maybe I'll try refilling the old cart, but no reason to pay $150 to replace it when better HPLJs fall on my head, and take a $15 to $40 toner cart.

        When I had an inkjet (a back-when Canon Bubblejet), I found the way to clean the print head was to run a little straight alcohol through the cart. Did that whenever the cart got cranky, and typically got 8 refills before it got too worn out. But the damned printer failed twice under warranty, and the second time I chucked it out. I have a couple freebie HP inkjets on the shelf but the wide-carriage I can't find a driver for and the other whines about an outdated cart. I may try someone's idea up above, and jerk the battery, if I can get to it.

        --
        And there is no Alkibiades to come back and save us from ourselves.
    • (Score: 2) by Reziac on Sunday September 18 2022, @02:11AM

      by Reziac (2489) on Sunday September 18 2022, @02:11AM (#1272217) Homepage

      The better 27-pin impact printers are reasonably quiet. Does Pelikan (I think?) still make ribbons?

      And yeah, that's another reason I don't do firmware and driver updates if I can avoid it. Random malware can be defeated easier than a malicious corporate policy.

      --
      And there is no Alkibiades to come back and save us from ourselves.
    • (Score: 0) by Anonymous Coward on Monday September 19 2022, @01:53PM

      by Anonymous Coward on Monday September 19 2022, @01:53PM (#1272364)
      Yeah, with my first android phone I was naive enough to update the firmware and promptly lost features. Similar thing for apps - the app could be good then after that it becomes unusably ad infested...

      After that I stopped doing phone updates and even app updates (and not allow them network access - note that some apps will still show ads without network access) just update browsers and messaging app (which are the main ways into my phone).

      Even then, I've been losing useful features for every new Android phone I get. Used to be I could run apps on sdcard without root, even those that weren't "designed" for it. Now? Nope. Used to be that Tasker could turn off mobile data. Now? Nope.
  • (Score: 4, Informative) by MIRV888 on Saturday September 17 2022, @05:28PM

    by MIRV888 (11376) on Saturday September 17 2022, @05:28PM (#1272156)

    Espon 1430 photo has a 'break me' firmware update.
    It does the same thing, locks out all 3rd party ink.
    I have the updater blocked, but it's a sh1tty move by Epson.
    Everyone knows ink cartridges are the scam of home printing.