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posted by Blackmoore on Thursday December 18 2014, @09:02PM   Printer-friendly
from the companies-to-avoid dept.

Tim Cushing lists this under the self-inflicted-reputation-wounds-are-surprisingly-pricey dept.

Geek gadget also-ran KlearGear gained internet infamy thanks to the following paragraph tucked away on its "Terms of Sale and Use" page:

In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts KlearGear.com, its reputation, products, services, management or employees.

Tacked onto this absurd redefining of "fair and honest feedback" was a $3,500 fee. This was [leveled] at a couple who complained about the non-delivery of products it had paid for. This went to court, and the couple was awarded over $300,000 in a default [judgment] when KlearGear no-showed.

For the most part, this would seem to be a cautionary tale--something other companies would take into consideration when crafting their own terms of service. But some companies are still apparently willing to dance with the Devil Streisand by including onerous fees tied to the phrase "fair and honest feedback." Not only will the enforcement of this clause likely result in large amounts of public shaming, but in some states, this may actually be illegal.

In the interest of discouraging future KlearGears from dragging their customers' credit ratings through the mud in response to bad reviews, we present a list of companies that still maintain similar clauses on their websites, along with dollar amounts demanded if this clause is violated.

 
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  • (Score: 2, Interesting) by Anonymous Coward on Thursday December 18 2014, @11:44PM

    by Anonymous Coward on Thursday December 18 2014, @11:44PM (#127320)

    http://www.amazon.com/review/R1H3IS1LYNZ48S [amazon.com]

    Take a look at it. The reviewer has some issues with the 'made in USA' label and the vendor never addressed the issue but spent its time threatening the user!

    Pretty much every reply from that vendor says the same thing. And, their English is not even all that polished; so, this does add some doubt as to the true location where the stuff is designed and built.

    At any rate, file this away as yet another vendor who thinks that bullying the customer is acceptable.

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