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posted by LaminatorX on Wednesday December 24 2014, @04:25AM   Printer-friendly
from the Televox dept.

Duane D. Stanford reports at Bloomberg that Coca-Cola's Atlanta Headquarters is the latest big campany to ditch its old-style voice mail, which requires users to push buttons to scroll through messages and listen to them one at a time. The change went into effect this month, and a standard outgoing message now throws up an electronic stiff arm, telling callers to try later or use “an alternative method” to contact the person. Techies have predicted the death of voice mail for years as smartphones co-opt much of the office work once performed by telephones and desktop computers. Younger employees who came of age texting while largely ignoring voice mail are bringing that habit into the workforce. “People north of 40 are schizophrenic about voice mail,” says Michael Schrage. “People under 35 scarcely ever use it.” Companies are increasingly combining telephone, e-mail, text and video systems into unified Internet-based systems that eliminate overlap. “Many people in many corporations simply don’t have the time or desire to spend 25 minutes plowing through a stack of 15 to 25 voice mails at the end or beginning of the day,” says Schrage, In 2012, Vonage reported its year-over-year voicemail volumes dropped 8%. More revealing, the number of people bothering to retrieve those messages plummeted 14%. More and more personal and corporate voicemail boxes now warn callers that their messages are rarely retrieved and that they’re better off sending emails or texts. "The truly productive have effectively abandoned voicemail, preferring to visually track who’s called them on their mobiles," concludes Schrage. "A communications medium that was once essential has become as clunky and irrelevant as Microsoft DOS and carbon paper."

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  • (Score: 3, Informative) by Anonymous Coward on Wednesday December 24 2014, @05:15AM

    by Anonymous Coward on Wednesday December 24 2014, @05:15AM (#128845)

    I hate telephones.

    They are a level 1 ( immediate service required ) interrupt which is rarely used for a level 1 situation.

    They seem mostly used by salesmen trying to shanghai one into a situation where they know exactly what to say before the recipient who took his call knows what's going on.

    Or anyone else trying to get an obligation out of me.

    At least the email provides written documentation of the call and what the caller wanted.

    As far am concerned, this damned phone is nothing more than a damned leash where I am socially required to answer the thing every time it makes a bunch of noise.

    Telemarketers will see to it they will continue to send enough unwanted email so that "it got lost in the spam filter" will be a socially acceptable reply to an ignored email.

    Machines can be "rude" by ignoring people, however once you have a live one on a realtime analog line, now its rude to hang up on them or fail to do what was promised by one trying to hasten the end of the call.

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