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posted by LaminatorX on Wednesday December 24 2014, @04:25AM   Printer-friendly
from the Televox dept.

Duane D. Stanford reports at Bloomberg that Coca-Cola's Atlanta Headquarters is the latest big campany to ditch its old-style voice mail, which requires users to push buttons to scroll through messages and listen to them one at a time. The change went into effect this month, and a standard outgoing message now throws up an electronic stiff arm, telling callers to try later or use “an alternative method” to contact the person. Techies have predicted the death of voice mail for years as smartphones co-opt much of the office work once performed by telephones and desktop computers. Younger employees who came of age texting while largely ignoring voice mail are bringing that habit into the workforce. “People north of 40 are schizophrenic about voice mail,” says Michael Schrage. “People under 35 scarcely ever use it.” Companies are increasingly combining telephone, e-mail, text and video systems into unified Internet-based systems that eliminate overlap. “Many people in many corporations simply don’t have the time or desire to spend 25 minutes plowing through a stack of 15 to 25 voice mails at the end or beginning of the day,” says Schrage, In 2012, Vonage reported its year-over-year voicemail volumes dropped 8%. More revealing, the number of people bothering to retrieve those messages plummeted 14%. More and more personal and corporate voicemail boxes now warn callers that their messages are rarely retrieved and that they’re better off sending emails or texts. "The truly productive have effectively abandoned voicemail, preferring to visually track who’s called them on their mobiles," concludes Schrage. "A communications medium that was once essential has become as clunky and irrelevant as Microsoft DOS and carbon paper."

 
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  • (Score: 4, Interesting) by aristarchus on Wednesday December 24 2014, @06:15AM

    by aristarchus (2645) on Wednesday December 24 2014, @06:15AM (#128857) Journal

    I like voice-mail, because I usually ignore phone calls, and if it is important, the person on the other end will bother to leave a message. Unfortunately, this is not enough to certify that the message is actually important.

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  • (Score: 2) by TheRaven on Wednesday December 24 2014, @10:16AM

    by TheRaven (270) on Wednesday December 24 2014, @10:16AM (#128878) Journal
    I get the same thing without voicemail (which I've disabled). If I answer the phone, talk. If I don't answer the phone, then either call back later or send me an email. This works as a much better filter than voicemail, because it's not immediate and you can't just start blithering (with no edit feature) and expect me to listen to whatever you said, you have to fire up a mail client and write something down.
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    • (Score: 1) by Pino P on Thursday December 25 2014, @12:34AM

      by Pino P (4721) on Thursday December 25 2014, @12:34AM (#129016) Journal

      If I don't answer the phone, then either call back later or send me an email.

      Email is fine for things that can wait two and a half hours for the sender to get to a desk to compose and send a message. Some things are slightly more urgent than that. How much "later" should someone call you back?

      • (Score: 2) by TheRaven on Thursday December 25 2014, @07:47AM

        by TheRaven (270) on Thursday December 25 2014, @07:47AM (#129054) Journal
        I check my email a lot more frequently than I ever checked voicemail. If something doesn't require me to reply in realtime, always send an email. Only call me if you actually want to talk to me, otherwise you're wasting my time and yours.
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