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posted by hubie on Thursday May 09 2024, @02:26PM   Printer-friendly

https://adamjones.me/blog/dont-use-contact-forms/

Contact forms are almost always worse for users than just putting an email on your website. I explore why they're terrible, why you've done it anyway, and what to do about it.

Why your contact form sucks

Your contact form is completely broken

It's remarkable how many contact forms are just straight-up broken. A WordPress upgrade here, a change to your CRM there, and your contact form silently breaks.

At time of writing, B&Q's contact form just plainly doesn't work1. I am fairly amazed that a retailer with revenues in the billions doesn't notice written queries have stopped coming in.

[...] Contact forms are hard to get right, and often just a worse experience for everyone involved. Go forth and remove your contact form and list your email on your website now!

[Ed. comment: click through and read the lengthy, but hard to argue against, complaints about web-based contact forms]


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  • (Score: 3, Funny) by Mojibake Tengu on Thursday May 09 2024, @05:01PM

    by Mojibake Tengu (8598) on Thursday May 09 2024, @05:01PM (#1356347) Journal

    I like getting spam on public emails. It's effortless way to get plenty of interesting funny code in my hands to analyze.

    Spicy exploits, yummy exploits, love me!
    Spicy exploits, yummy exploits, come to me!

    (Some desperate people use this spell for just calling money, though.)

    --
    Rust programming language offends both my Intelligence and my Spirit.
    Starting Score:    1  point
    Moderation   +1  
       Funny=1, Total=1
    Extra 'Funny' Modifier   0  
    Karma-Bonus Modifier   +1  

    Total Score:   3