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posted by hubie on Thursday May 09 2024, @02:26PM   Printer-friendly

https://adamjones.me/blog/dont-use-contact-forms/

Contact forms are almost always worse for users than just putting an email on your website. I explore why they're terrible, why you've done it anyway, and what to do about it.

Why your contact form sucks

Your contact form is completely broken

It's remarkable how many contact forms are just straight-up broken. A WordPress upgrade here, a change to your CRM there, and your contact form silently breaks.

At time of writing, B&Q's contact form just plainly doesn't work1. I am fairly amazed that a retailer with revenues in the billions doesn't notice written queries have stopped coming in.

[...] Contact forms are hard to get right, and often just a worse experience for everyone involved. Go forth and remove your contact form and list your email on your website now!

[Ed. comment: click through and read the lengthy, but hard to argue against, complaints about web-based contact forms]


Original Submission

 
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  • (Score: 2) by Opportunist on Thursday May 09 2024, @07:22PM (1 child)

    by Opportunist (5545) on Thursday May 09 2024, @07:22PM (#1356366)

    It's even easier than that. Make the mail address a guid-style address, usable exactly once. Set up your mail server to forward anything going to a guid-style mail address to your actual contact mail address, and immediately blacklist any guid-address already used.

    Unless you get like a few billion mails a day, this should be good for a year or two. Then you can purge the blacklist and start over.

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  • (Score: 2) by daver!west!fmc on Friday May 10 2024, @06:16PM

    by daver!west!fmc (1391) on Friday May 10 2024, @06:16PM (#1356466)

    Like the hosting provider you (or your organization) have engaged for a Wordpress site (whose developer insisted you had to have use contact forms so you couldn't get spam) offer that kind of feature in their mail server.

    The thing I really find offensive is how the things are used to spam other addresses.