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No, I Don't Want to Fill Out Your Contact Form

posted by hubie on Thursday May 09 2024, @02:26PM   Printer-friendly

owl writes:

https://adamjones.me/blog/dont-use-contact-forms/

Contact forms are almost always worse for users than just putting an email on your website. I explore why they're terrible, why you've done it anyway, and what to do about it.

Why your contact form sucks

Your contact form is completely broken

It's remarkable how many contact forms are just straight-up broken. A WordPress upgrade here, a change to your CRM there, and your contact form silently breaks.

At time of writing, B&Q's contact form just plainly doesn't work1. I am fairly amazed that a retailer with revenues in the billions doesn't notice written queries have stopped coming in.

[...] Contact forms are hard to get right, and often just a worse experience for everyone involved. Go forth and remove your contact form and list your email on your website now!

[Ed. comment: click through and read the lengthy, but hard to argue against, complaints about web-based contact forms]

Original Submission

 
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  • (Score: 2) by vux984 on Friday May 10 2024, @06:45PM

    by vux984 (5045) on Friday May 10 2024, @06:45PM (#1356471)

    I've seen lots of contact forms that don't include the text of the message you sent, just a vanilla acknowledgement of receipt precisely to avoid this means to spam.

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