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Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
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A website called "Staingate" has been set up by a group unhappy with Apple's response.Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.
A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.
Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.
People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?
Original Submission
(Score: 2, Insightful) by Anonymous Coward on Monday July 13 2015, @12:47PM
There is no reality distortion field. Apple acts like it's a first rate hardware makers (and it pretty much is) but they treat their customers like they are a cut-rate vendor. They charge big bucks for premium hardware but they don't provide premium customer care. "Sorry about that manufacturing defect in your $2000 macbook. Pay us a third of its value and we will fix our fuck up". At that point they are no different than Acer or some other cut-rate notebook vendor who have no real obligation to help customers who bought their crap hardware to save a few hundred bucks.