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The BBC News reports that:
Ryan Block simply wanted to cancel his Comcast internet service.
Instead of a short phone call with the company, however, his experience turned into a 20-minute ordeal, as Block and his wife were berated by a Comcast "retention specialist" who doggedly refused to accept the request.
"Help me understand why you don't want faster internet?" he repeatedly asked. "I'm trying to help you. You're not letting me help you."
Mr Block, a technology journalist who works for AOL, recorded the final eight minutes of the call and shared the audio with his 82,000 Twitter followers. The speed at which the clip went viral - the Soundcloud audio file had almost 4 million plays within two days - reflects that Mr Block is not alone in his frustration with major telecommunications providers.
(Score: 2, Insightful) by Lazarus on Thursday July 17 2014, @06:31PM
Just tell them that you're unemployed,and that you just ran out of unemployment, so have no money for them.
Before learning this trick, when I had problems with my Comcast service, I switched to DSL just to avoid the terrible Comcast support people. I just stopped paying the cable bill until they disconnected me. Life is easier when you don't give a crap about your credit rating.