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How Best Buy’s Computer-Wiping Error Turned Me into an Amateur Blackhat

posted by martyb on Saturday June 13 2015, @08:14PM   Printer-friendly
from the It's-Milliner-Time! dept.

Phoenix666 writes with an interesting anecdote posted on Ars Technica:

We put a lot of trust in big companies, so when they let us down it can have serious consequences.

I recently went shopping for a new computer. I wanted a low-end laptop for light work, and the HP Stream seemed like a good deal. That deal was made even sweeter when Best Buy offered to sell me a returned one for almost 20 percent off. The salesman assured me that it was in like-new condition and that they would honor all warranties. Sold.

I always get a little thrill opening a new gadget. The computer looked like it had never been touched and all the paperwork was still in sealed bags. There was even a slip of paper in the box with the ID of the tech who cleaned and certified the unit.

So it surprised me when I booted up and saw someone else's name and Hotmail address at the login prompt. So much for like-new!

As I stared at the full name and e-mail address of the previous owner—let's call him David—I wondered. Could I get into this computer another way? It was mine after all. And how much more could I learn about him? How bad of a mistake had the store made?

Any similar stories out there Soylentils care to share?

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  • (Score: 2) by GungnirSniper on Saturday June 13 2015, @10:19PM

    by GungnirSniper (1671) on Saturday June 13 2015, @10:19PM (#195903) Journal

    Well you did take their $160, which means they pre-emptively addressed your complaint. So I don't see you having grounds to complain about your review getting rejected when they already handed you back money, which you accepted.

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  • (Score: 1) by Bill Evans on Saturday June 13 2015, @11:12PM

    by Bill Evans (1094) on Saturday June 13 2015, @11:12PM (#195912) Homepage

    Well, no. The purpose of a negative review is not revenge, but to warn others. If he got $160, that doesn't lessen the need to warn others.

  • (Score: 0) by Anonymous Coward on Saturday June 13 2015, @11:17PM

    by Anonymous Coward on Saturday June 13 2015, @11:17PM (#195914)

    Did you eat paint chips as a kid? Advertising it as new then sending something obviously used is bait and switch. Amazons review system is biased towards more sales. I've had reviews accepted but later redacted because of complaints from the third party seller. Truth in reviews is frowned on when it's negative, even though it's to warn others.