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Since the beginning of the month at least, Comcast has been blackholing all trafic to IPv6 2002::/16. Naturally, they keep promising to get right on that and naturally, there have been no discernible improvements and no promised return calls have happened.

Does anyone know how to get past the support people (who don't seem to know what IPv6 or a route is) and talk to someone who might know what a router is?

Update:At last, they actually conferenced in an actual network engineer and working together, we were able to resolve the issue. A 6to4 return router had fallen over nut since it was on a switch, the port stayed up and so the border router continued to send packets there. Dropping the static route allowed it to find a new path to a still working return router.