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posted by martyb on Wednesday February 23 2022, @01:30AM   Printer-friendly [Skip to comment(s)]

Yes, we are aware; comment counts do not appear to be updating when viewing the main page.

We apparently have a resource availability issue. As far as I can tell, the counts are being updated correctly. (Yay!)

The problem seems to exist in a layer in which I lack expertise. The assistance of site admins has been requested.

UPDATE 20:23 23-02-2022

The problem has now been resolved. Many thanks to mechanicjay for fixing it again. As of yet we do not know the cause of the local mysql query node failure on one of our servers. However, as some of you have already deduced, there are many background tasks that are managed by the scheduler including updating comment counts, issuing moderation points, updating the journal index on the front page etc. The scheduler couldn't access the database and therefore couldn't do any of the tasks that we expect it to do.

In addition to expressing our gratitude to mechanicjay I would also like to say thanks to all in our community for your patience and good-humour in this rather protracted fix.

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  • (Score: 2, Funny) by Anonymous Coward on Wednesday February 23 2022, @02:39AM

    by Anonymous Coward on Wednesday February 23 2022, @02:39AM (#1224071)

    I claim this zeroth post for Natalie Portman and hot grits everywhere!

  • (Score: 0) by Anonymous Coward on Wednesday February 23 2022, @02:40AM (1 child)

    by Anonymous Coward on Wednesday February 23 2022, @02:40AM (#1224073)

    I claim *this* zeroth post. The next person can do the same...until it gets fixed!

    • (Score: -1, Flamebait) by Anonymous Coward on Wednesday February 23 2022, @03:49AM

      by Anonymous Coward on Wednesday February 23 2022, @03:49AM (#1224086)

      Me too? Did Joe sniff you too?

  • (Score: 2) by stretch611 on Wednesday February 23 2022, @04:10AM (2 children)

    by stretch611 (6199) Subscriber Badge on Wednesday February 23 2022, @04:10AM (#1224090)

    I claim post ∞

    Mine is way cooler.

    --
    Now with 5 covid vaccine shots/boosters altering my DNA :P
    • (Score: 2) by Mykl on Wednesday February 23 2022, @05:28AM

      by Mykl (1112) on Wednesday February 23 2022, @05:28AM (#1224098)

      I claim post 0oK. That's cooler.

    • (Score: 0) by Anonymous Coward on Wednesday February 23 2022, @05:29AM

      by Anonymous Coward on Wednesday February 23 2022, @05:29AM (#1224099)

      I claim ∞+1 . . . . amateur

  • (Score: 1, Funny) by Anonymous Coward on Wednesday February 23 2022, @06:45AM

    by Anonymous Coward on Wednesday February 23 2022, @06:45AM (#1224108)

    I'd just like to point out that no-one cares. There are zero comments on the story about comment counts.

  • (Score: 2) by istartedi on Wednesday February 23 2022, @10:08AM (2 children)

    by istartedi (123) on Wednesday February 23 2022, @10:08AM (#1224126) Journal

    It seems like the function that does that would have been very stable. It's been working for years. There can be only 0|1 explanation. It has something to do with Soylent switching to secret new quantum computing services. Henceforth, you shall not know the number of comments until you observe it.

    • (Score: 2) by maxwell demon on Wednesday February 23 2022, @05:38PM (1 child)

      by maxwell demon (1608) Subscriber Badge on Wednesday February 23 2022, @05:38PM (#1224199) Journal

      I remember that the very same problem already happened once in the past.

      --
      The Tao of math: The numbers you can count are not the real numbers.
      • (Score: 2) by drussell on Wednesday February 23 2022, @06:08PM

        by drussell (2678) Subscriber Badge on Wednesday February 23 2022, @06:08PM (#1224211) Journal

        It has been happening about once every few weeks lately...

        I wish I had time to grok the system well enough to have enough understanding to provide any sort of suggestion towards a proper, permanent fix...

  • (Score: 1, Touché) by Anonymous Coward on Wednesday February 23 2022, @11:01AM (2 children)

    by Anonymous Coward on Wednesday February 23 2022, @11:01AM (#1224130)

    We apologize again for the fault in the counts. Those responsible for sacking the people who have just been sacked have been sacked.

    • (Score: 2) by maxwell demon on Wednesday February 23 2022, @05:42PM (1 child)

      by maxwell demon (1608) Subscriber Badge on Wednesday February 23 2022, @05:42PM (#1224201) Journal

      Døes that mean we'll get the rest øf the cømment cøunts in a cømpletely different style?

      --
      The Tao of math: The numbers you can count are not the real numbers.
      • (Score: 2) by DECbot on Wednesday February 23 2022, @11:01PM

        by DECbot (832) on Wednesday February 23 2022, @11:01PM (#1224279) Journal

        Sure, though the department responsible for switching that for you has been sacked. You have to do it yourself now. The steps are:

        1. login if not already logged in
        2. click on the link to "Preferences"
        3. click on the link to "Homepage"
        4. in the dropdown box labeled "Select Theme" change the value to something else, like "OMG Ponies"
        --
        cats~$ sudo chown -R us /home/base
  • (Score: 0) by Anonymous Coward on Wednesday February 23 2022, @12:29PM

    by Anonymous Coward on Wednesday February 23 2022, @12:29PM (#1224135)

    Asking for my friend Hariprasad in tech support.

  • (Score: 2) by DannyB on Wednesday February 23 2022, @03:14PM (5 children)

    by DannyB (5839) Subscriber Badge on Wednesday February 23 2022, @03:14PM (#1224146) Journal

    New journal entries do not appear on the front page.

    Perhaps this is a feature and not a bug.

    --
    You can not have fun on the weak days but you can on the weakened.
    • (Score: 2) by drussell on Wednesday February 23 2022, @03:41PM (4 children)

      by drussell (2678) Subscriber Badge on Wednesday February 23 2022, @03:41PM (#1224154) Journal

      Whatever process manages periodic functions on the site have fallen over.

      Main page slashboxes like Journals are not updating, comment counts are not updating, peoples' accounts were not awarded moderator points at 00:10 UTC and probably a bunch of other things, both apparent and behind the scenes, are obviously not being run...

      Unfortunately I understand very little of what goes on amongst the inner workings of this rehash-master directory I unpacked here as a learning exercise some time ago, it seems to be mostly a large jumble of random blib-blobs coded by rabid ferrets or something as far as I can yet tell. 😕

      Some day perhaps I will have enough time to spend to decipher what goes on under the hood...

      • (Score: 2) by DECbot on Wednesday February 23 2022, @03:46PM (1 child)

        by DECbot (832) on Wednesday February 23 2022, @03:46PM (#1224156) Journal

        Perhaps it is the function that causes Varnish to update its cached version of the main page. Story pages seem to be updating since we're seeing new comments.

        --
        cats~$ sudo chown -R us /home/base
        • (Score: 2) by drussell on Wednesday February 23 2022, @04:39PM

          by drussell (2678) Subscriber Badge on Wednesday February 23 2022, @04:39PM (#1224174) Journal

          It seems that it must be more than just one process not being run, since things like the daily mod points system never ran either.

          As an aside, comment counts have now updated, as has the main page Journals slashbox, but the mod points thingy hasn't run yet (or is perhaps processing now but not done yet) but presumably that might have to be started manually once the assigned run time has passed if the process normally in charge of running it was a state of borkedness?

          /me knows not

      • (Score: 3, Interesting) by DECbot on Wednesday February 23 2022, @03:54PM

        by DECbot (832) on Wednesday February 23 2022, @03:54PM (#1224159) Journal

        Looking at this story [soylentnews.org] that claims 5 posts, it appears whatever process that stopped working it happened between 10:22 UTC and 10:37 UTC (assuming I can count to 5 correctly). That'd work out well for a process that kicks off on the half hour getting hosed and not completing, thus preventing future executions of that process from launching.

        --
        cats~$ sudo chown -R us /home/base
      • (Score: 1, Interesting) by Anonymous Coward on Wednesday February 23 2022, @11:11PM

        by Anonymous Coward on Wednesday February 23 2022, @11:11PM (#1224281)

        It is the slashd daemon. Instead of using a cron daemon to run scripts that do various pieces of site maintenance, they wrote their own replacement. That was not necessarily a problem on its own, but the system it is set up on doesn't have any sort of watchdog or service management. So when it goes under, there is no automatic maintenance or failure notifications if they don't notice the problems on their own.

  • (Score: 2) by ikanreed on Wednesday February 23 2022, @03:42PM

    by ikanreed (3164) on Wednesday February 23 2022, @03:42PM (#1224155) Journal

    I'm surprised no one replied to this yet. Seems like a big deal.

  • (Score: 2) by DeathMonkey on Wednesday February 23 2022, @03:52PM (2 children)

    by DeathMonkey (1380) on Wednesday February 23 2022, @03:52PM (#1224157) Journal

    I also didn't receive mod points this morning and the messages I would usually receive about yesterday's posts did not arrive.

    • (Score: 0) by Anonymous Coward on Wednesday February 23 2022, @05:19PM

      by Anonymous Coward on Wednesday February 23 2022, @05:19PM (#1224192)

      As I recall, when this occurred previously and the script that gives mod points didn't run, it wasn't manually run at a later time in the day. Instead, nobody got mod points until the next cycle at 00:10 UTC. If that's how things are done now, it'll probably be about seven hours until you receive a new supply of mod points. I have no inside information, but that's what I recall happening previously when this was an issue.

    • (Score: 2) by DannyB on Wednesday February 23 2022, @08:21PM

      by DannyB (5839) Subscriber Badge on Wednesday February 23 2022, @08:21PM (#1224249) Journal

      I didn't receive any either.

      The back pressure of mod points may cause damage to the plumbing.

      Ideally a server should have periodic replacement of vacuum tubes, belts, worn parts and lubrication of gears and bearings.

      --
      You can not have fun on the weak days but you can on the weakened.
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