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posted by janrinok on Tuesday May 07 2024, @07:31AM   Printer-friendly

Audioguy was one of the original team who created the existing SoylentNews site. He has stayed with us since that time and has served the community as a sys-admin for over 10 years. It is no exaggeration to say that over the last year or two he has played an almost single-handed role in keeping this site working.

Audioguy has suffered a series of significant personal and medical events over the last 6 months or so. He is now about to commence ophthalmic surgery tomorrow (Wednesday) and is facing other potentially life changing medical issues in the near future. He has, quite understandably and reluctantly, been forced to stand down from his role which was effective from late last week. Unfortunately that has meant that we have lost the ability to correct the current certificates problem. Access to the Linode servers is still controlled by the existing Board and we have experienced additional problems accessing one of our servers by the usual methods. This appears to be common to many staff and has further exacerbated the current problem.

I have written an email to NCommander requesting his assistance in updating the certificates so that the site becomes fully operational again. Your patience is appreciated. What might appear to many in the community to be a relatively minor issue is, behind the scenes, a major blow to the existing team. We have other sys-admins who are ready to pick up the challenge but they do not yet have the necessary access, nor are they yet experienced in managing the beast that that is Slashd.

Returning to audioguy, I am sure that the entire community would wish to join me in thanking him for a decade of support to the site, and to wish him well for the upcoming surgery. He remains one of this community and evidence of his past contributions can be found in numerous bits of code and associated documentation. He has also, for example, been the manager of the technical wiki which has been vital to the support team for all of that period. We are indebted to him.

Good luck for the future, audioguy. Take it easy. Best wishes to you and your family.

 
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  • (Score: 5, Informative) by janrinok on Tuesday May 07 2024, @07:45PM (11 children)

    by janrinok (52) Subscriber Badge on Tuesday May 07 2024, @07:45PM (#1356073) Journal

    Was there nothing to warn the folks maintaining the website that this deadline was approaching?

    That is an interesting question. In fact, I personally gave audioguy a 1 month warning, a 14 day warning and at least 2 warnings in the last week of the certificate's validity. But nobody knew how dire audioguy's personal situation was. He has explained in his email to me all that he was having to contend with but only after the event. Now that we know what he was facing I am not surprised in the slightest that the site took a back seat to his health and his family. I would hope that you would do the same in a similar situation. A lack of awareness was not a contributory factor in the site's downtime.

    In the meantime, despite all of his personal and medical problems he was still fighting with the system to get access to the servers that he needed to update the certificates. Unfortunately time ran out - but we did not discover the full situation that until late Sunday my time, when the site had already been partially offline for 24 hours. We had other staff who tried to assist but they each encountered problems. We had a very quick discussion On Monday (my time) and we decided to request help from NCommander.

    Both NCommander and kolie were helpful in turn but there is a time difference between our respective locations. As soon as NCommander woke up he appears to have got straight on with the update and the site was recovered.

    --
    [nostyle RIP 06 May 2025]
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  • (Score: 2) by Whoever on Tuesday May 07 2024, @08:36PM (9 children)

    by Whoever (4524) on Tuesday May 07 2024, @08:36PM (#1356078) Journal

    It looks like the job isn't fully done.

    I don't know what the purpose of the server at sylnt.us is, but it still has the old certificate.

    • (Score: 2) by janrinok on Tuesday May 07 2024, @08:53PM (7 children)

      by janrinok (52) Subscriber Badge on Tuesday May 07 2024, @08:53PM (#1356079) Journal

      I don't know either. How did you find out?

      --
      [nostyle RIP 06 May 2025]
      • (Score: 2) by Whoever on Tuesday May 07 2024, @09:01PM (6 children)

        by Whoever (4524) on Tuesday May 07 2024, @09:01PM (#1356084) Journal

        I looked at the certificate for soylentnews.org, and saw the other domain name in there, then I went to the website for that other domain name.

        • (Score: 2) by janrinok on Tuesday May 07 2024, @09:05PM (5 children)

          by janrinok (52) Subscriber Badge on Tuesday May 07 2024, @09:05PM (#1356087) Journal

          If I click on sylnt.us it takes me to an IRC related page.

          --
          [nostyle RIP 06 May 2025]
          • (Score: 2) by Whoever on Tuesday May 07 2024, @09:21PM (4 children)

            by Whoever (4524) on Tuesday May 07 2024, @09:21PM (#1356096) Journal

            Try:
            https://sylnt.us/ [sylnt.us]

            • (Score: 3, Informative) by janrinok on Tuesday May 07 2024, @09:34PM (3 children)

              by janrinok (52) Subscriber Badge on Tuesday May 07 2024, @09:34PM (#1356101) Journal
              The point I was making (badly) is that I don't think that you don't need https for IRC, nor does it need a certificate. It depends on how our server is configured. One reason for NOT having a certificate is that IRC stays up during the site downtime when the certs do expire. IRC is our principle communication for any site outages. The SN mailserver is no help whatsoever in those times. How do you know that it is meant to be serving https? It might be a server for something else but, at the moment, I cannot find out what is missing. There are lots of protocols we could try but I don't suppose they would respond either.
              --
              [nostyle RIP 06 May 2025]
              • (Score: 2) by Whoever on Tuesday May 07 2024, @09:55PM (2 children)

                by Whoever (4524) on Tuesday May 07 2024, @09:55PM (#1356107) Journal

                The point I was making (badly) is that I don't think that you don't need https for IRC,

                That's true. In fact, if you click on the link for IRC, it goes back to soylentnews.org.

                Services on sylnt.us -- note that it is the mail server for soylentnews.org:

                Starting Nmap 6.40 ( http://nmap.org [nmap.org] ) at 2024-05-07 21:49 UTC
                Nmap scan report for mail.soylentnews.org (72.14.184.41)
                Host is up (0.11s latency).
                Not shown: 927 closed ports, 61 filtered ports
                PORT STATE SERVICE
                22/tcp open ssh
                25/tcp open smtp
                80/tcp open http
                143/tcp open imap
                443/tcp open https
                587/tcp open submission
                993/tcp open imaps
                6666/tcp open irc
                6667/tcp open irc
                6668/tcp open irc
                6669/tcp open irc
                7000/tcp open afs3-fileserver

                Nmap done: 1 IP address (1 host up) scanned in 2.82 seconds

                It does appear to be running some kind of irc.

                But I'll come back to my original point: first order of business is to automate the certificate updates. I think some complexity in the current setup comes from using wildcard certificates, instead of individual host certificates and perhaps some judicious use of self-signed certificates might simplify things.

                Note that the DNS is also a mess: there are tow MX records, but, when resolved, they both point to the same IP address.

                • (Score: 2) by RS3 on Tuesday May 07 2024, @10:44PM

                  by RS3 (6367) on Tuesday May 07 2024, @10:44PM (#1356119)

                  IIRC someone (NCommander?) said they condensed some of the (too) many servers, so some of the DNS / IP stuff might not have been updated (yet).

                  Also IIRC there is / was a web interface for IRC. Used to be, but I'm not really an IRC person; I can't remember the last time I was on it, likely more than a year ago.

                • (Score: 3, Informative) by RS3 on Tuesday May 07 2024, @10:47PM

                  by RS3 (6367) on Tuesday May 07 2024, @10:47PM (#1356120)

                  Seems to be still there: https://irc.staging.soylentnews.org [soylentnews.org]

                  I don't have time to try it more.

    • (Score: 2) by janrinok on Tuesday May 07 2024, @08:55PM

      by janrinok (52) Subscriber Badge on Tuesday May 07 2024, @08:55PM (#1356082) Journal

      It seems to be IRC related.

      --
      [nostyle RIP 06 May 2025]
  • (Score: 3, Interesting) by bzipitidoo on Thursday May 09 2024, @03:35AM

    by bzipitidoo (4388) on Thursday May 09 2024, @03:35AM (#1356284) Journal

    > I personally gave audioguy a 1 month warning, a 14 day warning and at least 2 warnings in the last week

    This is one of the more exasperating things about computer technology. Why is cert renewal dependent upon not just one, but a chain of human actions? This is surely something that can be more automated, ideally completely automated. Automation of informational work is the computer's greatest strength. It often feels like the way we use computers is still pretty primitive. Just not seeing all sorts of uses, as if we're old fogeys who hitch horses to cars. We treat computers like they are cars without a reverse gear, in which the users are expected to get out and push the car whenever there is a need to back up. Also, no starter motor, have to hand crank it to start the engine. At one job I had, the boss had college students preparing images by loading them into Photoshop to do a few simple enhancements. Was taking them a week to do a hundred images. I showed them the netpbm suite of image manipulation utilities, and wrote a script to grind through a subdirectory of images. That way, could do in under an hour all the work they were tediously taking a week to do by working the human user interface of Photoshop.

    > I would hope that you would do the same in a similar situation.

    Quite. I am not so fanatically devoted to any cause that I would sacrifice my and my families' lives for it. I hope audioguy is doing better.