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An Anonymous Coward writes:

At the same time, we were also curious what 101domain.com was going to do, so we also contacted the Ireland support team to check on the progress of our ticket. Their reply after a day of this? That they could not contact the registry themselves and we would have to wait for the .sm specialist in California! At this point, of course, we had already resolved matters without their help and a few hours later our DNS glue records were restored. An hour or so after that, our original support ticket was updated to say the domain was back online—as though it happened all on its own.

...

Issues like this remind us why we want to empower you to have direct control over your computers and data. When you turn control over to other parties everything might be “OK” for awhile, but inevitably something will go wrong someday and when it does, you discover just how powerless you are.

https://puri.sm/posts/the-great-purism-dns-outage-of-2018/ [puri.sm]

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