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Apple Offers $29 Battery Replacements in Response to iPhone Slowdown Scandal

takyon writes:

Apple posted a response to iPhone battery and performance concerns on Dec. 28. From the "Addressing customer concerns" section:

We've always wanted our customers to be able to use their iPhones as long as possible. We're proud that Apple products are known for their durability, and for holding their value longer than our competitors' devices.

To address our customers' concerns, to recognize their loyalty and to regain the trust of anyone who may have doubted Apple's intentions, we've decided to take the following steps:

• Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on apple.com.
• Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone's battery, so they can see for themselves if its condition is affecting performance.
• As always, our team is working on ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age.

At Apple, our customers' trust means everything to us. We will never stop working to earn and maintain it. We are able to do the work we love only because of your faith and support — and we will never forget that or take it for granted.

Some have found the response annoying. Others have praised the "good vibes".

iFixit has in turn cut the price of its own battery replacement kits to $29 or less.

Previously: Eight Lawsuits Filed Against Apple Over iPhone Slowdowns

Apple apologizes for iPhone slowdown drama, offers $29 battery replacements

MrPlow writes:

Submitted via IRC for SoyCow1984

Apple just published a letter to customers apologizing for the "misunderstanding" around older iPhones being slowed down.[...] "We know that some of you feel Apple has let you down," says the company. "We apologize."

Source: Apple apologizes for iPhone slowdown drama, will offer $29 battery replacements for a year

Original Submission #1  Original Submission #2 

1. "takyon" - https://soylentnews.org/~takyon/
2. "posted a response" - https://www.apple.com/iphone-battery-and-performance/
3. "battery and performance concerns" - https://soylentnews.org/article.pl?sid=17/12/23/037226
4. "apple.com" - https://www.apple.com/
5. "response" - https://www.computerworld.com/article/3245048/mobile-wireless/apple-makes-its-intent-on-the-battery-fiasco-clear-and-not-in-the-way-it-wanted.html
6. "annoying" - http://bgr.com/2017/12/29/iphone-slowdown-scandal-apple-fix/
7. "praised" - https://www.macworld.com/article/3245067/consumer-electronics/apple-iphone-battery-replacement-program.html
8. "cut the price of its own battery replacement kits" - https://www.theverge.com/circuitbreaker/2017/12/29/16829556/ifixit-apple-iphone-battery-replacement-kits-diy-software-slowdown-price-cut-29
9. "Eight Lawsuits Filed Against Apple Over iPhone Slowdowns" - https://soylentnews.org/article.pl?sid=17/12/28/2149254
10. "MrPlow" - https://soylentnews.org/~MrPlow/
11. "Apple apologizes for iPhone slowdown drama, will offer $29 battery replacements for a year" - https://www.theverge.com/2017/12/28/16827248/apple-iphone-battery-replacement-price-slow-down-apology
12. "Original Submission #1" - https://soylentnews.org/meta/submit.pl?op=viewsub&subid=24062
13. "Original Submission #2" - https://soylentnews.org/meta/submit.pl?op=viewsub&subid=24057

printed from SoylentNews, Apple Offers $29 Battery Replacements in Response to iPhone Slowdown Scandal on 2023-06-06 08:18:36