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Title    Microsoft Pulls The Plug On Windows 7, 8.1 Support Forums
Date    Wednesday June 13, @05:52PM
Author    janrinok
Topic   
from the so-long,-farewell dept.
https://soylentnews.org/article.pl?sid=18/06/13/1210244

Arthur T Knackerbracket has found the following story:

Holdouts to Windows 7, 8.1, and 8.1 RT won't be able to ping Microsoft's own forums for tech support from the company anymore.

The Redmond software behemoth announced on Friday that, come next month, its staff will no longer be combing the official forums for 13 outdated products to offer support advice and assistance. Users will still be able to access the forums and get advice from each one, albeit without feedback from a Microsoft employee.

"There will be no proactive reviews, monitoring, answering or answer marking of questions," Microsoft said in announcing the move.

[...] Customers are still able to get paid support from Microsoft through to the end of the extended support periods.

In addition to the three outdated versions of Windows, Microsoft is pulling the plug on official forum support for the Office 2010 and 2013, IE 10, Surface Pro, Surface Pro 2, Surface RT and Surface 2, and Security Essentials. As with Windows 7 and 8.1, those products are all past their official support lifecycle as well.


Original Submission

Links

  1. "Arthur T Knackerbracket" - https://soylentnews.org/~Arthur+T+Knackerbracket
  2. "following story" - https://www.theregister.co.uk/2018/06/12/microsoft_windows7_support/
  3. "announcing" - https://answers.microsoft.com/en-us/feedback/forum/fdbk_news/product-support-forum-changes-on-microsoft/b1f5c5a4-7d66-4579-83bf-2b6ba599baaa
  4. "Original Submission" - https://soylentnews.org/submit.pl?op=viewsub&subid=27260

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printed from SoylentNews, Microsoft Pulls The Plug On Windows 7, 8.1 Support Forums on 2018-11-21 18:03:25