| Title | 'Technical Error' Threatens Vodafone Customers With Four-Figure Roaming Fees | |
| Date | Tuesday October 15 2019, @06:10AM | |
| Author | Fnord666 | |
| Topic | ||
| from the whoops dept. | ||
Arthur T Knackerbracket has found the following story:
Vodafone has apologised for a "technical error" that left customers abroad facing thousands of pounds in roaming fees over the weekend.
It seems the issue was with an upgrade to Vodafone's customer account database. Consequently, customers in Europe and the US faced steep charges for data usage, with some people reporting bills as high as £9,000.
One customer got in touch with The Reg on Sunday to report they'd been hit for over £1,200 while in Prague. "Also services are being cut so [I] can't make phone calls when abroad and now [have] no data on phone. So [I'm] having to rely on Wi-Fi hotspots or buy a [second] local SIM card," he said.
Another sent us a screenshot of a bill for nearly £7,000. "Vodafone have cocked up on roaming this weekend. Lots of people getting disconnected and huge bills, me included," he said.
A number of folk also took to Twitter to complain over the weekend.
A spokesman for Vodafone said: "We are very sorry that yesterday, some customers could not use data or calling services when roaming abroad. This was due to a technical error, which we have now fixed. Any affected customer should restart their phone to ensure that services are resumed.
"As a result of the issue, some customers are receiving billing messages in error; we are working through these as an urgent priority and removing any errors from customer accounts. Customers will not be charged and do not need to worry about contacting us as we are proactively checking accounts and fixing any issues."
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printed from SoylentNews, 'Technical Error' Threatens Vodafone Customers With Four-Figure Roaming Fees on 2024-04-16 19:21:53