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Title    HP Continues to Pay for Abruptly Blocking Third-Party Ink from its Printers
Date    Saturday September 17 2022, @04:08AM
Author    hubie
Topic   
from the dept.
https://soylentnews.org/article.pl?sid=22/09/16/0331241

upstart writes:

Settlement sees HP compensating some customers in Europe with $1.35 million fund:

HP continues to pay for abruptly blocking third-party ink from its printers. The company has agreed to pay compensation to additional customers impacted by HPs use of DRM to prevent third-party ink and toner from working in its printers. The settlement pertaining to customers in Belgium, Italy, Spain, and Portugal comes after the company already agreed to a settlement in the US and was fined in Italy.

HP printer owners were annoyed, to say the least, in 2016 when HP introduced Dynamic Security, a firmware update that prevented ink and toner cartridges lacking an HP chip from working in HP printers. Customers who already owned these printers suddenly faced error messages preventing them from printing with cartridges that were fully functioning before. At the time, HP claimed that the move was about helping customers avoid counterfeit and subpar ink and protecting HP's IP. However, it largely felt like a business tactic aimed at protecting one of HP's biggest profit drivers at the time, which was tied to a declining industry.

[...] Euroconsumers noted that while it alleged that "consumers were not properly informed that Dynamic Security would cause printers to reject certain non-HP replacement ink cartridges," the settlement isn't "an acknowledgment of any fault or wrongdoing by HP nor as an acknowledgment by Euroconsumers of the groundlessness of its claims."

[...] Sadly, though, this may be all HP has to pay, as using DRM to thwart third-party ink and toner sales has become common practice in the print industry. When HP faced initial backlash for introducing Dynamic Security, it backtracked via firmware updates that removed Dynamic Security from some printers, as noted by Bleeping Computer. But new printers still have the feature. HP just makes sure to bold the Dynamic Security fine print and place it near the top of the printers' product pages. The vendor also has a dedicated page explaining Dynamic Security.

Related: Canon Can't Get Enough Toner Chips, So It's Telling Customers How to Defeat its DRM


Original Submission

Links

  1. "upstart" - https://soylentnews.org/~upstart/
  2. "Settlement sees HP compensating some customers in Europe with $1.35 million fund" - https://arstechnica.com/gadgets/2022/09/hp-to-pay-eu-printer-customers-1-35-million-for-disabling-third-party-ink/
  3. "HP introduced Dynamic Security" - https://arstechnica.com/information-technology/2016/09/hps-drm-sabotages-off-brand-printer-ink-cartridges-with-self-destruct-date/
  4. "HP claimed" - https://arstechnica.com/information-technology/2016/09/hp-to-issue-optional-firmware-update-allowing-3rd-party-ink/
  5. "profit drivers" - https://arstechnica.com/information-technology/2014/10/the-hp-split-does-half-a-dinosaur-move-twice-as-fast/
  6. "declining industry" - https://www.theregister.com/2019/10/09/hp_supplies/
  7. "firmware updates" - https://support.hp.com/hr-en/product/hp-officejet-pro-6830-e-all-in-one-printerserie/5390307/document/c05308850
  8. "new printers" - https://www.hp.com/us-en/shop/pdp/hp-officejet-pro-8034e-all-in-one-printer
  9. "dedicated page" - https://support.hp.com/us-en/document/c05310148
  10. "Canon Can't Get Enough Toner Chips, So It's Telling Customers How to Defeat its DRM" - https://soylentnews.org/article.pl?sid=22/01/11/0042202
  11. "Original Submission" - https://soylentnews.org/submit.pl?op=viewsub&subid=56863

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