| Title | No, I Don't Want to Fill Out Your Contact Form | |
| Date | Thursday May 09 2024, @02:26PM | |
| Author | hubie | |
| Topic | ||
| from the dept. | ||
https://adamjones.me/blog/dont-use-contact-forms/
Contact forms are almost always worse for users than just putting an email on your website. I explore why they're terrible, why you've done it anyway, and what to do about it.
Why your contact form sucks
Your contact form is completely broken
It's remarkable how many contact forms are just straight-up broken. A WordPress upgrade here, a change to your CRM there, and your contact form silently breaks.
At time of writing, B&Q's contact form just plainly doesn't work1. I am fairly amazed that a retailer with revenues in the billions doesn't notice written queries have stopped coming in.
[...] Contact forms are hard to get right, and often just a worse experience for everyone involved. Go forth and remove your contact form and list your email on your website now!
[Ed. comment: click through and read the lengthy, but hard to argue against, complaints about web-based contact forms]
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