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AMZN_US Shipping Incompetence Is Losing Prime Customers

Rejected submission by at 2017-07-08 15:10:05
Business

Amazons AMZN_US shipping for Prime members is having problems delivering packages on time or even at all. Packages are being delayed many days from the promised delivery date or being delivered to the wrong address or go missing altogether, and the package tracking shows blatant lies. Many customers are so pissed off by their incompetence that they are canceling their prime membership. There's thousands of complaints on Amazons customer discussions website... with empty promises from Amazon logistics.
Some of the interesting comments from customers...
A grungy man in a grungy van is not what I want to think of when I think of my Amazon orders being delivered.
Amazon's brand is Hobos delivering products in pedo vans.
There was a pic for "proof of delivery" on my Amazon account, but it wasn't on MY doorstep.
The package never showed up and the delivery date was changed.
The package was delivered and left blocking the door, and when I have to open the door to get the package from AMZL, I end up pushing it down the stairs.
A delivery person from Amazon didn't knock on the door, leave the package, and walk away as is normal, instead actually didn't knock at all, but instead tried unlocking my front door with a key.
The Amazon delivery person was in her back yard.
Twice this month there has been issues with AMZL personnel falsifying delivery information.
Nobody refused delivery of anything and we haven't had anything delivered today. Your in-house delivery people must be smoking crack!

Many more!

Amazons canned response...
My team would like to look into your account and escalate issues to our Amazon Logistics team.
https://www.amazon.com/forum/top%20reviewers [amazon.com]


Original Submission