A researcher has empirical results for how to de-troll trolls.
After several years of dealing with trolls on social media, I've discovered most are motivated by the same desire that drives us all: the genuine need to connect and belong. Satisfy that and they'll miraculously transform into decent people who just want to talk politics.
Through trial and error, I've gradually developed a system for managing obnoxious behavior that charms all but the worst of the worst. With this method, I've converted erstwhile trolls to friends; extremists to moderates; and adversaries to allies. Best of all, I've made trolling rare in my politically-diverse and highly public social media communities.
spoiler: the techniques are humanizing, setting boundaries, not feeding the trolls, and last-resort blocking. Implies we should try to treat fellow soylentils with dignity but firm boundaries. Whoda thunkit?
filed under slash, since it's social science especially as it applied to anon-welcoming slashcode communities