SoylentNews is people
SoylentNews
from the if-I-had-a-backup-I'd-still-sue dept.
Submitted via IRC for Bytram
Premiere Pro bug ate my videos! Bloke sues Adobe after greedy 'clean cache' wipes files
Adobe is being sued after Premiere Pro unexpectedly deleted a snapper's valuable media files.
David Keith Cooper on Wednesday sued Adobe in San Jose, USA, on behalf of himself and anyone who purchased Premiere Pro 11.1.0, and, as a result, had their personal media files nuked by the video-editing suite. The sueball claims a bug in the application caused it to judiciously erase expensive footage for his projects when he hit the "Clean Cache" function.
[...] At some point, he wanted to free up space on that drive, so told the app to instead use the "Videos" directory on an external storage device to store cached materials. That "Videos" directory also happened to contain footage Cooper, a professional photographer and videographer, had been using for his work. We think you know where this is going.
When he later hit a button to clean the suite's cache, rather than delete the "Media Cache" folder in his "Videos" directory, it instead wiped everything that hadn't been accessed for 90 or more days from the whole "Videos" directory, it is claimed.
[...] Adobe declined to comment on the case, citing a policy against discussing pending litigation.
(Score: 2) by bradley13 on Thursday November 08 2018, @03:39PM (4 children)
In my time doing user support for products our tiny company produced, we came up with a term to resolve many issues. RRU = Remove and replace user.
If I understand the situation correctly, (1) The guy points the software to a directory to hold temporary files, (2) he tells it to clean out the temporary files, (3) it does so. The software worked correctly. At most, perhaps the software should have warned him at step 1 that the directory was not empty.
Also, backups. How does this guy not have backups, if the videos are important.
Everyone is somebody else's weirdo.
(Score: 0) by Anonymous Coward on Thursday November 08 2018, @04:52PM (1 child)
I am not sure, because of
If I told a program to use the X directory as a cache and nothing else, I would not have anything to say when it zaps the whole dir. BUT, if I see the program creating a Media Cache I MIGHT think the cache files go there. But it is possible that the media cache dir stores only indexes or proxies and other stuff is cached in the upper directory level.
I think the user is in the wrong because probably it's written "select the media cache" instead of "select the dir where you want to put the media cache into". But I kinda understand. I would award him no damages as not making a backup after months and months, and then claiming data was invaluable is irrational.
(Score: 2) by sjames on Friday November 09 2018, @07:49PM
Since Adobe issued a patch to make sure it only deletes files in the "Media Cache" directory, I'd say it was a bug that it deleted the other files that are now the subject of the suit.
(Score: 3, Insightful) by Bot on Thursday November 08 2018, @05:22PM
Rear
Raped
User
when the fault was actually yours I guess.
Account abandoned.
(Score: 2) by sjames on Friday November 09 2018, @07:46PM
There's the fail. It did clean out the temporary files, but it then also removed non-temporary files outside of it's cache directory.