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Title    How Minnesota's Health Exchange Became an IT Disaster
Date    Friday March 14 2014, @01:30AM
Author    girlwhowaspluggedout
Topic   
from the lowest-bidders-all-the-way-down dept.
https://soylentnews.org/article.pl?sid=14/03/13/1540232

skullz writes:

"I've watched the Affordable Care Act's federal and state website roll-outs with trepidation as one botched IT project crashes and burns after another. As more information is coming out about Minnesota's health insurance exchange, lo and behold, poor communication, lack of fundamentals, and bureaucracy seem to be contributing factors.

From NPR's How A Series Of Mistakes Hobbled Minnesota's Health Exchange we learn that the users were the first to actually test the website:

What Minnesotans did not know is they were testing the site. There wasn't time for consumer testing before the site went live. Michael Krigsman, a consultant who specializes in diagnosing and preventing IT project failures, says testing is key. 'That is so screwed up. You can quote me on that,' he says. 'This is one of these things that's so foundational. It's like why do we need to breathe the air?"

Propublica has another article which covers the health insurance exchanges of Minnesota, Massachusetts, Oregon and Maryland - blue states that support the Affordable Care Act.

Having been on projects with shifting scope, compressed timeframes, and arbitrary milestones I feel for the developers who worked on these websites and am a little depressed that we are still doing this in 2014. When will the managers learn? Or at least listen?"

Links

  1. "Affordable Care Act's" - http://en.wikipedia.org/wiki/Patient_Protection_and_Affordable_Care_Act
  2. "How A Series Of Mistakes Hobbled Minnesota's Health Exchange" - http://www.npr.org/blogs/health/2014/03/12/286908652/how-a-series-of-mistakes-hobbled-minnesotas-health-exchange
  3. "another article which covers the health insurance exchanges of Minnesota, Massachusetts, Oregon and Maryland - blue states that support the Affordable Care Act." - https://www.propublica.org/article/epic-fail-where-four-state-health-exchanges-went-wrong

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