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Title    It Took 48 Hours, but the Mystery of the Mass Asus Router Outage is Solved
Date    Wednesday May 24 2023, @07:05PM
Author    janrinok
Topic   
from the oops dept.
https://soylentnews.org/article.pl?sid=23/05/23/1834207

Freeman writes:

https://arstechnica.com/information-technology/2023/05/asus-fixes-error-that-caused-mass-router-outage-worldwide-for-2-days/

On Wednesday, Asus router users around the world took to the Internet to report that their devices suddenly froze up for no apparent reason and then, upon rebooting repeatedly, stopped working every few minutes as device memory became exhausted.

Two days later, the Taiwan-based hardware maker has finally answered the calls for help. The mass outage, the company said, was the result of "an error in the configuration of our server settings file." After fixing the glitch, most users needed to only reboot their devices. In the event that didn't fix the problem, the company's support team advised users to save their current configuration settings and perform a factory reset. The company also apologized.
[...]
"On the 16th, Asus pushed a corrupted definition file for ASD, a built-in security daemon present in a wide range of their routers," one person wrote. "As routers automatically updated and fetched the corrupted definition file, they started running out of filesystem space and memory and crashing."

The explanation answered the question of what was causing routers to crash, but it raised a new one: Why were routers affected even when they had been configured to not automatically update and no manual update had been performed? Asus has yet to address this, but the likely answer is that the definitions file for ASD, which resides in memory and scans devices for security threats, gets updated whether or not automatic updates are enabled.


Original Submission

Links

  1. "Freeman" - https://soylentnews.org/~Freeman/
  2. "took to the Internet" - https://rog-forum.asus.com/t5/gaming-network-products/rt-ax89x-going-out-of-memory-every-10-minutes-asd-process/td-p/929910
  3. "said" - https://www.asus.com/us/news/6ks8psh9bd8e8g0e/
  4. "wrote" - https://www.reddit.com/r/sysadmin/comments/13kzm8n/comment/jkrrhh4/?utm_source=reddit&utm_medium=web2x&context=3
  5. "Original Submission" - https://soylentnews.org/submit.pl?op=viewsub&subid=59718

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printed from SoylentNews, It Took 48 Hours, but the Mystery of the Mass Asus Router Outage is Solved on 2024-06-17 03:51:55