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So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.
It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).
I waited.
And waited.
And waited.
I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.
I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.
It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.
So now, because misery loves company (and many people hate their ISP), what are your horror stories?
(Score: 2) by SomeGuy on Monday December 21 2015, @04:55PM
>not for people sitting waiting on their non-existent technicians.
Let me tell you a horror story about people and business who are so over reliant on teh innernets that they can do absolutely, positively, NOTHING when it goes down.....
(Score: 0) by Anonymous Coward on Monday December 21 2015, @09:38PM
that's the main reason why 'te cloud' will never really take off (i think any success at the moment is driven more by more fed-inflated bubbles in the economy due to low interest rates and money printing)
no business with any ounce of sense is ever going to put its viability in the hands of an internet service provider
many businesses don't even trust power and water utilities (having backup generators and bottled water on hand), but isp's are further down the trustworthiness/reliability chain
(Score: 2) by Hyperturtle on Monday December 21 2015, @10:08PM
I can assure you, many do so in the names of saving 40% by moving into the cloud. It is cheapness that fuels the cloud, and belief in the promises they are told. Always up! never down! SLAs! It makes your local server patching looks absolutely archaic and quaint.
Then their internet goes down, as does their phones, email, and 100% of their access to the things they need to make money.
Those that decide these things, to save the 40%, are the loudest to scream at the local IT people who can at best open a service request with the telco -- via their personal cell phone. The CFOs that decide these things are rarely the ones to seek a new job, willingly or due to "business reasons".
Sometimes, the most reliable service you can have is the one you still control.