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So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.
It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).
I waited.
And waited.
And waited.
I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.
I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.
It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.
So now, because misery loves company (and many people hate their ISP), what are your horror stories?
(Score: 5, Funny) by Nerdfest on Monday December 21 2015, @05:05PM
I should actually add that not all of them suck. I use a small provider called TekSavvy that stood up for people's privacy rights before any of the others, will put you in touch with a tech than knows what he's doing, and has great plans. The only trouble I've actually had from them is when the tech got me to tweak a couple of settings on my modem and asked if I minded if he dealt with someone else while I restarted it. I said I didn't mind and restarted. I think I must have waited about 20 minutes for him to get back to me before I remembered that I use VOIP.
(Score: 1, Funny) by Anonymous Coward on Monday December 21 2015, @06:16PM
I have done than.
(Hung up on myself by restarting the router)
(Score: 2) by mrclisdue on Monday December 21 2015, @10:14PM
+1 for teksavvy
I've been using them and another reseller (netfox) for a few years now and they're both a breath of fresh air vs the big three.
(Score: 0) by Anonymous Coward on Tuesday December 22 2015, @01:54PM
We're a small web hosting company, so I'm seeing this from the inside. One day a customer's internet connection went down. One of our managers asked tech support to open a WebEx session with the customer to see if we could determine the problem.