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So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.
It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).
I waited.
And waited.
And waited.
I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.
I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.
It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.
So now, because misery loves company (and many people hate their ISP), what are your horror stories?
(Score: 2) by Snotnose on Monday December 21 2015, @07:19PM
I can buy that. My issue is the guy walking out with all my boxes unplugged and disconnected, then never coming back. Least he could have done is come back, reconnect everything, and tell me he'll be back tomorrow.
When the dust settled America realized it was saved by a porn star.
(Score: 3, Informative) by VLM on Monday December 21 2015, @07:37PM
Might not have gotten the point that its a disciplinary action offense to turn over an install at a receive level of -11 dBmW if the corporate standard is -10 dBmW or whatever. At most companies its a firing offense to work without permission / schedule WRT manufacturing your own labor law violation lawsuit, so its not like he's interested in getting fired for working past quitting time. Service is important to you, feeding his kids is more important to him, we'll see how this turns out.
The other aspect is it smells contractor-ish or workforce management-ish. The days of "the guy" having "his beat" every day are gone. He can't honestly say he's coming back tomorrow because he might be wiring wall outlets at a construction site tomorrow, or the computer says he's working across the city (county?).
Contractors are especially bad because they're used to being darn near visually supervised by a GC, so just walking off the construction site is the way it is, coordinating over time is exactly what the GC is paid for. Of course corporations don't have a GC layer, they just kinda hope the contractor helped out very optimistically, or they dump the oversight on someone else who doesn't have time because if they were not swamped they'd 1) not hire contractors 2) downsize till they're swamped. Note that its no different for cubie programmers or electricians making a few bucks at the local utility company.