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So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.
It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).
I waited.
And waited.
And waited.
I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.
I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.
It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.
So now, because misery loves company (and many people hate their ISP), what are your horror stories?
(Score: 2) by Daiv on Monday December 21 2015, @07:25PM
And now you know why the Emergency clinic charges so much. When you come in, they throw every relevant test at you as well as charge for it. Many people use them because they don't have insurance and guess what, they don't pay the bill! So what happens to all the rest of the people who use it? They get billed more to make up for it!
I once had to use 24 hour emergency care because I was passing a kidney stone. Held out from 9 pm until 3 am and couldn't take it any more. About 6 tests/scans and 4 doctors later, I was discharged at 6 am with a prescription for Vicodin and a ~$700.00 bill, after insurance. Afterward, I found out where the nearest 24 hour Urgent Cares are and have had to take several people to them at odd hours. Urgent Cares bill at much, much more reasonable rates. I've never had a bill more than $40 for Urgent Care.
Emergency Care is for emergencies and you will be billed as such. They're required to admit and care for you, but you aren't required to pay. They are HIGHLY flexible with negotiating the bill however, if you ever find yourself in such a situation, as they try to bring in whatever money they can as easily as they can.
I'll never, ever defend drug pricing though.
(Score: 2) by sjames on Monday December 21 2015, @08:17PM
The problem is that it's a self defeating spiral. The more outrageous the bill, the more likely someone is to be unable/unwilling to pay it and the less likely anyone is to be sympathetic when they get stiffed.
The real problem is that they insist on a zillion needlessly expensive tests to compensate for the serious decline in clinical diagnostic skills. (Does it hurt when I press here?).
(Score: 3, Funny) by jelizondo on Tuesday December 22 2015, @03:13AM
Yes, it does! (Can you tell me where did you press so I can tell my doc? Many thanks.)
(Score: 3, Funny) by sjames on Tuesday December 22 2015, @05:43AM
Bad news, that was your wallet. :-)