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Ask Soylent: What Are Your ISP Horror Stories?

posted by martyb on Monday December 21 2015, @04:22PM   Printer-friendly
from the misery-loves-company dept.

cmn32480 writes:

So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.

It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).

I waited.

And waited.

And waited.

I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.

I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.

It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.

So now, because misery loves company (and many people hate their ISP), what are your horror stories?

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  • (Score: 3, Funny) by Dr Spin on Monday December 21 2015, @07:52PM

    by Dr Spin (5239) on Monday December 21 2015, @07:52PM (#279414)

    I have found over the years that IP over carrier pigeon beats the pants of most ISPs.
    You just need rocket propelled pigeons!

    --
    Warning: Opening your mouth may invalidate your brain!
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  • (Score: 0) by Anonymous Coward on Monday December 21 2015, @09:06PM

    by Anonymous Coward on Monday December 21 2015, @09:06PM (#279445)

    That stunt in South Africa [bbc.co.uk] was not IP over carrier pigeon.

    Notice that the data link was unidirectional with only one packet.

    They also violate RFC 1149 - Standard for the transmission of IP datagrams on avia [faqs.org] by using a 4GB memory stick rather than "a small scroll of paper, in hexadecimal, with each octet separated by whitestuff and blackstuff."

    To be fair breaking the standard in that way mays the use of the birds make a stupid amount of sense (High bandwidth, high latency link, instead of low bandwidth, high latency).

  • (Score: 2) by Fnord666 on Tuesday December 22 2015, @03:21AM

    by Fnord666 (652) on Tuesday December 22 2015, @03:21AM (#279555) Homepage
    Here [ietf.org] is the relevant RFC (rfc1149) in case you are interested. The title is "A Standard for the Transmission of IP Datagrams on Avian Carriers".