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So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.
It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).
I waited.
And waited.
And waited.
I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.
I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.
It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.
So now, because misery loves company (and many people hate their ISP), what are your horror stories?
(Score: 2) by mendax on Monday December 21 2015, @11:28PM
In the early days ATT DSL service used to be known as being atrocious, both in terms of quality of service and customer service. How much things have changed thanks to competition. I have three sources for Internet and TV service now. Because I have alternatives now, they have to be good to me if they want my business. Now I'm hoping that Google will come here and run some fiber up to my house because it's unlikely ATT company will do it. They're doing amazing things with twisted pair copper wire.
It's really quite a simple choice: Life, Death, or Los Angeles.