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So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.
It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).
I waited.
And waited.
And waited.
I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.
I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.
It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.
So now, because misery loves company (and many people hate their ISP), what are your horror stories?
(Score: 2) by mechanicjay on Tuesday December 22 2015, @12:20AM
Cablevision in NJ. Execellent ISP. Pretty darn good Customer Service as well. I never even considered changing ISP's, the service was just too good, as a reasonable price with no hassles.
I never understood the friends I have who would bounce providers every contract period trying to extract another $5/month savings, then bitch about the service/quality/whatever. After 10 years as a customer they only really ticked me off once, which is way better than most vendors.
My VMS box beat up your Windows box.