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So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.
It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).
I waited.
And waited.
And waited.
I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.
I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.
It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.
So now, because misery loves company (and many people hate their ISP), what are your horror stories?
(Score: 1) by number11 on Tuesday December 22 2015, @02:45AM
CenturyLink randomly bounces mail directed to me. It'll be fine for a month, then there'll be a day when at least four emails get bounced (I know because it's a mailing list and they tell me). At the moment, their POP3 server is erratic, my mail prog can't get logged on, then four hours (or days) later without my changing anything on my end it'll all start working again. That's been happening for a couple of weeks. Tech support doesn't have a clue (all they seem to know is webmail, and the web interface works fine except for the time they locked me out because they claimed I was spamming). My speed was down for six months (not throughput, but the speed the modem would train at) and they said it was my wiring. Mysteriously, after the field tech came out and said he couldn't find any problems, the speed went back up (actually to a little higher than I'm paying for). Last time my DSL went down, the field tech said that my card was just barely hanging in the frame in the cabinet, that CenturyLink had gotten rid of its craft workers and was using subcontractors of sometimes dubious competence (and he was a subcontractor from a thousand miles away himself, so it wasn't just a union guy with sour grapes).
Another outfit is laying fiber in town. they'll give me 100M up/down for ten bucks less than I pay CenturyLink for 7/5, or 1G up/down for ten bucks more. I'd hold my breath until they get to my place, except that it looks like it'll be a couple more years. I can't wait.