Stories
Slash Boxes
Comments

SoylentNews is people

Ask Soylent: What Are Your ISP Horror Stories?

posted by martyb on Monday December 21 2015, @04:22PM   Printer-friendly
from the misery-loves-company dept.

cmn32480 writes:

So I'm sitting at work, on a Sunday, waiting for the Comcast tech that was supposed to be here between 8am and 10am.

It is now a little after 12pm, and I'm on the phone with customer service for the second time. I was supposed to get a phone call within 30 minutes of the first time I called (at 10:40).

I waited.

And waited.

And waited.

I finally called back at 11:30am, and got the same run around. I've been on the phone with them for over 30 minutes now, and have talked to customer service, and am now chewing on a supervisor.

I was just told (at 12:15pm) that the ticket was invalidated and was never put through. So I've been sitting here for NOTHING. They didn't bother to tell me this when I called in 2 hours ago, or to do the courteous thing and call or email me when the ticket got invalidated. Adding insult to injury, they also tell me that they only compensate for down service, not for people sitting waiting on their non-existent technicians.

It is no wonder people hate Comcast and many other internet service providers. I remember now why I swore off using Comcast for anything.

So now, because misery loves company (and many people hate their ISP), what are your horror stories?

Original Submission

 
This discussion has been archived. No new comments can be posted.
Ask Soylent: What Are Your ISP Horror Stories? | Log In/Create an Account | Top | 76 comments | Search Discussion
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.

  • (Score: 2) by Nollij on Tuesday December 22 2015, @03:05AM

    by Nollij (4559) on Tuesday December 22 2015, @03:05AM (#279547)

    Similarly, you can't get out of an existing contract this way - you can't try to change the terms and claim that a long-term contract you signed previously is void if they don't agree. A contract isn't void just because one party stops liking it. Absent mutual agreement on an amendment, you're stuck with it.

    True - you're stuck with it, but so are they. No matter what the contracts say, they cannot amend them unilaterally, without notice, and hold you to them. This is part of contract law, which is well established. (IANAL)

    Ongoing contracts, OTOH, are a bit different. You may notice that every time the terms change on your month-to-month accounts, there's always a section about what happens if you don't agree. It usually amounts to "terminate all service, and pay the account balance." You can send Comcast amended terms (which would have to be sent to the right dept, btw), but their response will be to simply not agree, and terminate service. There is an outside chance of it getting lost in bureaucracy before the deadline for accepting/rejecting the amended terms, but not likely.

    Starting Score:    1  point
    Karma-Bonus Modifier   +1  
    Total Score:   2