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from the if-I-had-a-backup-I'd-still-sue dept.
Submitted via IRC for Bytram
Premiere Pro bug ate my videos! Bloke sues Adobe after greedy 'clean cache' wipes files
Adobe is being sued after Premiere Pro unexpectedly deleted a snapper's valuable media files.
David Keith Cooper on Wednesday sued Adobe in San Jose, USA, on behalf of himself and anyone who purchased Premiere Pro 11.1.0, and, as a result, had their personal media files nuked by the video-editing suite. The sueball claims a bug in the application caused it to judiciously erase expensive footage for his projects when he hit the "Clean Cache" function.
[...] At some point, he wanted to free up space on that drive, so told the app to instead use the "Videos" directory on an external storage device to store cached materials. That "Videos" directory also happened to contain footage Cooper, a professional photographer and videographer, had been using for his work. We think you know where this is going.
When he later hit a button to clean the suite's cache, rather than delete the "Media Cache" folder in his "Videos" directory, it instead wiped everything that hadn't been accessed for 90 or more days from the whole "Videos" directory, it is claimed.
[...] Adobe declined to comment on the case, citing a policy against discussing pending litigation.
(Score: 0) by Anonymous Coward on Thursday November 08 2018, @11:12PM (1 child)
Yes yes the user is a complete moron for not backing their stuff up. With that out of the way, its absolutely unacceptable for any program to delete files which it doesn't own, hasn't created, and wasn't explicitly directed to remove. Clearing a cache directory should ONLY clear out the files that particular program has created. Literally less than a day ago I implemented a caching feature in one of my own apps and had to also implement a 'clear cache' button. It wasn't even something I had to think about, right off the bat I made sure it only cleared on the cache files it created, nothing else.
Sloppy coding from Adobe and sloppy data management from the end user is the best explanation here. I doubt he will get any compensation judging from the Terms of Service quoted by Ingar.
(Score: 0) by Anonymous Coward on Friday November 09 2018, @03:16AM
Unless the judge decides that the act was negligence on Adobe's part, which can't be excluded or limited by general contractual terms - and that is a contract, not a boilerplate non-negotiable SLA.