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posted by LaminatorX on Wednesday December 24 2014, @04:25AM   Printer-friendly
from the Televox dept.

Duane D. Stanford reports at Bloomberg that Coca-Cola's Atlanta Headquarters is the latest big campany to ditch its old-style voice mail, which requires users to push buttons to scroll through messages and listen to them one at a time. The change went into effect this month, and a standard outgoing message now throws up an electronic stiff arm, telling callers to try later or use “an alternative method” to contact the person. Techies have predicted the death of voice mail for years as smartphones co-opt much of the office work once performed by telephones and desktop computers. Younger employees who came of age texting while largely ignoring voice mail are bringing that habit into the workforce. “People north of 40 are schizophrenic about voice mail,” says Michael Schrage. “People under 35 scarcely ever use it.” Companies are increasingly combining telephone, e-mail, text and video systems into unified Internet-based systems that eliminate overlap. “Many people in many corporations simply don’t have the time or desire to spend 25 minutes plowing through a stack of 15 to 25 voice mails at the end or beginning of the day,” says Schrage, In 2012, Vonage reported its year-over-year voicemail volumes dropped 8%. More revealing, the number of people bothering to retrieve those messages plummeted 14%. More and more personal and corporate voicemail boxes now warn callers that their messages are rarely retrieved and that they’re better off sending emails or texts. "The truly productive have effectively abandoned voicemail, preferring to visually track who’s called them on their mobiles," concludes Schrage. "A communications medium that was once essential has become as clunky and irrelevant as Microsoft DOS and carbon paper."

 
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  • (Score: 3, Insightful) by mechanicjay on Wednesday December 24 2014, @05:51PM

    by mechanicjay (7) <{mechanicjay} {at} {soylentnews.org}> on Wednesday December 24 2014, @05:51PM (#128956) Homepage Journal

    My Biggest issue with VM systems is how we went from, "Leave a message:" to "The caller you have dialed is not available. At the tone, please leave a message for "Mr. McGuillicutty". After the tone, you can press 1 to save the message, 2 to unleash screaming monkeys, 3 to dial 911 or 4 to repeat this message..............."

    I just hang up at this point, because I can't be bothered to sit through the whole damn thing. At this point every a-hole on the planet knows what an answering machine sounds like, no need for 30 seconds worth of instructions every single fucking time. If there is no answer, I'm pretty sure I can tap out text and send it before I'd be done listening to the automated spiel.

    --
    My VMS box beat up your Windows box.
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