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The New York AG just won a lawsuit over a process that 'deliberately' wastes subscribers' time:
A New York judge has determined that SiriusXM's "long and burdensome" cancellation process is illegal. In a ruling on Thursday, Judge Lyle Frank found SiriusXM violates a federal law that requires companies to make it easy to cancel a subscription.
The decision comes nearly one year after New York Attorney General Leticia James sued SiriusXM over claims the company makes subscriptions difficult to cancel. Following an investigation, the Office of the Attorney General found that the company attempts to delay cancellations by having customers call an agent, who then keeps them on the phone for several minutes while "pitching the subscriber as many as five retention offers."
As outlined in the ruling, Judge Frank found that SiriusXM broke the Restore Online Shoppers Confidence Act (ROSCA), which requires companies to implement "simple mechanisms" to cancel a subscription. "Their cancellation procedure is clearly not as easy to use as the initiation method," Judge Frank writes, citing the "inevitable wait times" that come along with talking to a live agent and the subscription offers they promote.
The Federal Trade Commission has started cracking down on hard-to-cancel subscriptions as well, with a new "click to cancel" rule going into effect next year. Under the law, companies must make canceling a subscription as easy as it is to sign up. "This decision found SiriusXM illegally created a complicated cancellation process for its New York customers, forcing them to spend significant amounts of time speaking with agents who refused to take 'no' for an answer," Attorney General James said in a statement.
(Score: 2) by srobert on Monday November 25, @04:07PM
To join click here. To cancel at anytime simply mail a 3-inch by 5.5-inch postcard with CANCEL printed in block capital letters in blue ink, except for the letters C and N which must be printed in block capital letters in green ink, to P.O. Box Somewhere in Kazakhstan. Sign the postcard legibly in cursive writing in black ink beneath the word CANCEL and vertically separated by 1/4th of an inch. Do not write in the 1-inch margin around the perimeter of the postcard or your request will be voided. There will be a waiting period of up to 6 months or more while we evaluate your request.