Citigroup is testing two concept ATMs from Diebold that will scan a customer's eyes using their cell phone [engadget.com]:
The first concept, dubbed "Irving", uses the customer's phone camera to scan their iris instead of having them type in their personal ID number. Diebold estimates that the cash withdrawal process could be shortened to just 10 seconds with this method. The second concept, known as "Janus", is a double-sided ATM that also does away with the card reader. Instead, it can email or text receipts to the user.
Despite growing demand, Citigroup doesn't appear to be in that much of a hurry:
"Larger players sometimes like to wait on the sidelines a little longer to see if a product has merit before investing in it," Javelin analyst Daniel Van Dyk told the WSJ [wsj.com].
The company's reticence is in part due to questions about whether the general banking public is willing, or even able, to submit to regular biometric scans in order to access their hard-earned cash.
Regardless, companies like Citigroup are in the proverbial catbird seat since young people think national banks offer the best mobile services [thefinancialbrand.com].