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Phoenix666 [soylentnews.org] writes:

There are many ways to gauge satisfaction with a new computer system, but when the people who have to use it show up for work wearing red and declare it "Code Red" day, you probably don't need to bother with a survey [computerworld.com].

That's exactly what's scheduled to happen this Thursday in the city of Hamilton, Ontario, where government workers plan to protest the one-year anniversary of a controversial new computer system.

Ontario's Social Assistance Management System (SAMS), installed a year ago this week by the province's Ministry of Community and Social Services, was supposed be a more efficient replacement for its outdated case management system.

It hasn't quite turned out that way.

Several tales of woe, but no deeper dive on causes, like scope creep.

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