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-- OriginalOwner_ [tinyurl.com] writes:

from the doesn't-do-hardware-well-either dept.

El Reg reports [theregister.co.uk]

Microsoft is initiating a global voluntary recall of Surface Pro power cords amid concerns of over-heating.

According to sources in Microsoft's Authorized Device Reseller (ADR) channel, Pro machines built before 15 July [2015] will qualify to be swapped out as part of an exchange program. A spokesman at Microsoft sent us a statement:

As a result of damage caused by AC power cords being wound too tightly, twisted, or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord.

Details of how customers can obtain a "free" replacement cable are in the offing, but Microsoft made no further statement at this point.

[...]ADRs we spoke to claimed there may be a risk of over-heating, but complaints from customers on this do not seem to be particularly widespread.

[...]Watching a software company--with the infrastructure of a software company--recall hardware products will be interesting. We'd love to hear how smooth that process proves to be.

So, in the meantime, be sure that you don't bend your MSFT-provided power cord.

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