According to this article [nytimes.com] . . .
SAN FRANCISCO — Uber’s robotic vehicle project was not living up to expectations months before a self-driving car operated by the company struck and killed a woman in Tempe, Ariz.
The cars were having trouble driving through construction zones and next to tall vehicles, like big rigs. And Uber’s human drivers had to intervene far more frequently than the drivers of competing autonomous car projects.
Waymo, formerly the self-driving car project of Google, said that in tests on roads in California last year, its cars went an average of nearly 5,600 miles before the driver had to take control from the computer to steer out of trouble. As of March, Uber was struggling to meet its target of 13 miles per “intervention” in Arizona, according to 100 pages of company documents obtained by The New York Times and two people familiar with the company’s operations in the Phoenix area but not permitted to speak publicly about it.
Yet Uber’s test drivers were being asked to do more — going on solo runs when they had worked in pairs.
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But here is one thing that got my attention . . .
And there also was pressure to live up to a goal to offer a driverless car service by the end of the year and to impress top executives.
Other bits . . .
It also appeared that the driver’s hands were not hovering above the steering wheel, which is what drivers are instructed to do so they can quickly retake control of the car.
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Unlike California, where Uber had been testing since spring of 2017, Arizona state officials had taken a hands-off approach to autonomous vehicles and did not require companies to disclose how their cars were performing.
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When Uber moved to a single operator, some employees expressed safety concerns to managers, according to the two people familiar with Uber’s operations. They were worried that going solo would make it harder to remain alert during hours of monotonous driving.
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Not all drivers followed Uber’s training. One was fired after falling asleep at the wheel and being spotted by a colleague. Another was spotted air drumming as the autonomous car passed through an intersection, according to the two people familiar with Uber’s operations.
The article also contains this link [nytimes.com] to a more detailed description of how the accident happened. It also has a section "How a self driving car works".