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Arthur T Knackerbracket [soylentnews.org] writes:

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Arthur T Knackerbracket has processed the following story [engadget.com]:

It may seem like blasphemy for an Engadget writer to diss touch controls, but as the demise of the MacBook Pro's Touch Bar [engadget.com] has proven, those aren't always a good idea — especially on cars. As spotted by Autocar [autocar.co.uk] at Volkswagen City Studio in Copenhagen, the ID. 2all [engadget.com] concept electric car now features a slightly updated interior, with the most notable change being the return of physical buttons below the central touchscreen. According to the brand's interior designer Darius Watola, this will be "a new approach for all models" based on "recent feedback from customers" — especially those in Europe who wanted "more physical buttons."

In Autocar's Tiguan [engadget.com] launch interview back in June, Volkswagen CEO Thomas Schäfer already acknowledged [autocar.co.uk] customers' criticism on the over-reliance on touch controls — namely on the Golf Mk8 and ID.3 [engadget.com], not to mention the same trend across the motor industry. The exec went as far as saying the earlier touch-heavy approach — endorsed by his predecessor, Herbert Diess [engadget.com] — "definitely did a lot of damage" in terms of customer loyalty.

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