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No, I don’t want to fill out your contact form

Accepted submission by owl at 2024-05-04 14:04:31
Business
https://adamjones.me/blog/dont-use-contact-forms/ [adamjones.me]

Contact forms are almost always worse for users than just putting an email on your website. I explore why they’re terrible, why you’ve done it anyway, and what to do about it.

Why your contact form sucks

Your contact form is completely broken

It’s remarkable how many contact forms are just straight-up broken. A WordPress upgrade here, a change to your CRM there, and your contact form silently breaks.

At time of writing, B&Q’s contact form just plainly doesn’t work1. I am fairly amazed that a retailer with revenues in the billions doesn’t notice written queries have stopped coming in.


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