Every few months or so, somebody asks on social media why a particular DVLA digital service is turned off over night. Why is it, in the 21st century, a newish online service only operates for some hours of the day? Rather than answering it every time, I’ve decided to write this post, so I can point people at it in future.
It’s also a great case study to show why making government services digitally native can be quite complicated. Unless you’re a start up, you’re rarely working in a greenfield environment, and have legacy technology and old working practices to contend with. Transforming government services isn’t as easy as the tech bros and billionaires make it out to be.