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Frosty Piss [soylentnews.org] writes:

https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ [theregister.com]

Not that anyone ever received any satisfaction from either support option, HP is trying to force consumer PC and print customers to use online and other digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries. At the beginning of a call to telephone support, a message will be played stating: "We are experiencing longer waiting times and we apologize for the inconvenience. The next available representative will be with you in about 15 minutes." Those who want to continue to hold are told to "please stay on the line."

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