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posted by martyb on Sunday July 08 2018, @02:47PM   Printer-friendly
from the at-least-for-now dept.

Google's Duplex AI could kill the call center

Google is reportedly shopping its Duplex AI system around as a tool for call centers, according to The Information, including a large insurance company.

Duplex would handle simple calls for the insurance company, and if the customer started asking complex questions the bot can't handle a human would step in, according to the report. However, it's unlikely that AI research will cease after mastering simple conversations, meaning call centers could one day be largely automated using this technology.

[...] Update: A Google spokesperson reiterated that Duplex is only being tested as a consumer technology for now, and that the company isn't testing it for enterprise. The entire statement is below:

We're currently focused on consumer use cases for the Duplex technology and we aren't testing Duplex with any enterprise clients. As we shared last week, Duplex is designed to operate in very specific use cases, and currently we're focused on testing with restaurant reservations, hair salon booking, and holiday hours with a limited set of trusted testers. It's important that we get the experience right and we're taking a slow and measured approach as we incorporate learnings and feedback from our tests.

Also at Techspot and CNET.

Previously: Google Duplex: an AI that Can Make Phone Calls on Your Behalf
Google Starts "Limited Testing" of Google Duplex AI System


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  • (Score: 2, Insightful) by nitehawk214 on Sunday July 08 2018, @04:44PM (7 children)

    by nitehawk214 (1304) on Sunday July 08 2018, @04:44PM (#704256)

    Its just another trolling spammer. At least this one can actually string a few words together into a sentence. Even if that sentence is a bunch of anarchist talking points.

    --
    "Don't you ever miss the days when you used to be nostalgic?" -Loiosh
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  • (Score: -1, Troll) by Anonymous Coward on Sunday July 08 2018, @05:20PM (6 children)

    by Anonymous Coward on Sunday July 08 2018, @05:20PM (#704266)

    On the contrary. I am someone who has actually read the GNU Manifesto and the General Public License from beginning to end. Can you say the same? Have you even read either document, ever?

    The Free Software movement is not some folk myth about how great Linux is to use in your basement while you eat Cheetos and Mountain Dew. The GNU Manifesto has explicitly stated goals to make sure you don't get paid and can't afford those Cheetos and Mountain Dew.

    Sweet foolish child, the words long written down have told you that Richard Stallman wants you to be poor when you grow up.

    • (Score: 0, Insightful) by Anonymous Coward on Sunday July 08 2018, @07:48PM (5 children)

      by Anonymous Coward on Sunday July 08 2018, @07:48PM (#704309)

      You must be completely inexperienced at getting paid to program.

      Have you ever actually held a programming job?

      • (Score: 1, Informative) by Ethanol-fueled on Sunday July 08 2018, @08:25PM (1 child)

        by Ethanol-fueled (2792) on Sunday July 08 2018, @08:25PM (#704317) Homepage

        Probably just an edgy kid who came in his pants for solving a "difficult" hackathon problem all by himself before somebody else told him about adjacency matrices.

        • (Score: -1, Offtopic) by Anonymous Coward on Sunday July 08 2018, @08:41PM

          by Anonymous Coward on Sunday July 08 2018, @08:41PM (#704323)

          No, I don't code golf, bro. Too impractical, utterly pointless.

          I am running some code through a debugger right now because I've ventured so far beyond the specifications of the language that I'm firmly in implementation defined behavior.

      • (Score: 0) by Anonymous Coward on Sunday July 08 2018, @08:36PM (2 children)

        by Anonymous Coward on Sunday July 08 2018, @08:36PM (#704320)

        Yes I have held a programming job. My title was Programmer and it was my job to find abandoned Free Software projects that were almost but not quite sufficient for the needs of the company and fix all the bugs so the software could actually be used.

        I also have authored many of my own Free Software projects, abandoned of course.

        So I am very experienced in the lifecycle of Free Software. It goes like this.

        1/ Creation. Some naive fool codes a piece of Free Software.
        2/ Growth. Like minded fools contribute to the project.
        3/ Abandonment. The contributors become disillusioned and abandon the project.
        4/ Theft. Finally someone eventually comes along and steals the abandoned code.

        Only in the final stage, Theft, does a Free Software project turn a profit, and not for the original contributors.

        I might wonder who is profiting from my code now, but the truth is I don't care.

        • (Score: 0) by Anonymous Coward on Monday July 09 2018, @01:50AM

          by Anonymous Coward on Monday July 09 2018, @01:50AM (#704389)

          4/ Theft.

          Pull your head out of your ancap ass. Ever have to deal with somebody proprietary shit code you can't fix?

        • (Score: 1) by nitehawk214 on Tuesday July 10 2018, @02:54PM

          by nitehawk214 (1304) on Tuesday July 10 2018, @02:54PM (#705124)

          Show me on the doll where free software touched you.

          --
          "Don't you ever miss the days when you used to be nostalgic?" -Loiosh