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Google Denies that its Duplex AI Will be Used at Call Centers

posted by martyb on Sunday July 08 2018, @02:47PM   Printer-friendly
from the at-least-for-now dept.

takyon writes:

Google's Duplex AI could kill the call center

Google is reportedly shopping its Duplex AI system around as a tool for call centers, according to The Information, including a large insurance company.

Duplex would handle simple calls for the insurance company, and if the customer started asking complex questions the bot can't handle a human would step in, according to the report. However, it's unlikely that AI research will cease after mastering simple conversations, meaning call centers could one day be largely automated using this technology.

[...] Update: A Google spokesperson reiterated that Duplex is only being tested as a consumer technology for now, and that the company isn't testing it for enterprise. The entire statement is below:

We're currently focused on consumer use cases for the Duplex technology and we aren't testing Duplex with any enterprise clients. As we shared last week, Duplex is designed to operate in very specific use cases, and currently we're focused on testing with restaurant reservations, hair salon booking, and holiday hours with a limited set of trusted testers. It's important that we get the experience right and we're taking a slow and measured approach as we incorporate learnings and feedback from our tests.

Also at Techspot and CNET.

Previously: Google Duplex: an AI that Can Make Phone Calls on Your Behalf
Google Starts "Limited Testing" of Google Duplex AI System

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  • (Score: 0) by Anonymous Coward on Sunday July 08 2018, @07:41PM

    by Anonymous Coward on Sunday July 08 2018, @07:41PM (#704306)

    Now you're just being silly. We do pay for the air we breathe, in the form of taxes to fund regulation such as zoning to ensure your pleasant residential neighborhood doesn't have a polluting factory poisoning your air and dumping radioactive nuclear waste in your backyard which will slowly kill you.

    Likewise we pay for the water we drink and the sewers we use and the roads we drive on and the sidewalks we walk on, again with taxes.

    Maybe you want to implement the Software Tax which Richard Stallman advocated in the GNU Manifesto. This would be a single payer system for all software, funded by your taxes, which would pay coders so Google wouldn't need to pay anyone ever, not even a single H1-B. Unless of course you're already paying too much in taxes for single payer programs that directly benefit you, like Medicare.

    Nah, that would be too socialist for you. Let's stick with the communist model where Free Software is produced by unpaid volunteers for the benefit of capitalist billionaires. It's what works.