from the customer-relations dept.
Passengers on a United Express flight from Chicago to Louisville, Ky., were horrified when a man was forcibly removed--violently wrenched from his seat and physically dragged down the aisle. [...] Videos of the scene have prompted calls to boycott United Airlines.
[...] The Chicago Department of Aviation [...] says the actions of the security officers were "not condoned by the Department" and that one individual has been placed on leave pending a review.
[...] Passengers had already boarded on Sunday evening [April 10] at O'Hare International Airport when United asked for volunteers to take another flight the next day to make room for four United staff members who needed seats.
The airline offered $400 and a free hotel, passenger Audra D. Bridges told the Louisville Courier-Journal. When no one volunteered, the offer was doubled to $800. When there were still no bites, the airline selected four passengers to leave the flight--including the man in the video and his wife.
"They told him he had been selected randomly to be taken off the flight", Bridges said.
[...] The man said he was a doctor and that he "needed to work at the hospital the next day", passenger Jayse D. Anspach said.
[...] Both Bridges and Anspach posted videos of three security officers, who appear to be wearing the uniforms of Chicago aviation police, wrenching the man out of his seat, prompting wails. His face appeared to strike an armrest. Then they dragged his limp body down the aisle.
Footage shows the man was bleeding from the mouth as they dragged him away. His glasses were askew and his shirt was riding up over his belly.
"It looked like he was knocked out, because he went limp and quiet and they dragged him out of the plane like a rag doll", Anspach wrote.
A week after United Continental Holdings Inc. (UAL) settled a lawsuit over baggage handler workplace injuries, a United worker was locked in an airplane's cargo hold.
The Washington Post reports that the worker spent over an hour locked in an airplane traveling from Charlotte, North Carolina, to Washington, D.C., on the afternoon of Jan. 1. The flight was operated by Mesa Airlines, an airline operating regional feeder flights for United and American Airlines Group Inc.
[...] The worker was unharmed in the incident and told The Washington Post that he was advised by his lawyer not to discuss the incident.
Less than a week earlier, on Dec. 27, United Airlines announced it settled a lawsuit brought by its baggage handlers. The workers alleged more than 600 musculoskeletal workplace injuries between 2011 and 2015.
Fearns needed to return early so he paid about $1,000 for a full-fare, first-class ticket to Los Angeles. He boarded the aircraft at Lihue Airport on the island of Kauai, took his seat and enjoyed a complimentary glass of orange juice while awaiting takeoff.
Then, as Fearns tells it, a United employee rushed onto the aircraft and informed him that he had to get off the plane.
"I asked why," he told me. "They said the flight was overfull."
Apparently, due to technical problems, a different plane was used that had slightly fewer seats. So fewer first class seats. So why bump off a first class passenger?
"That's when they told me they needed the seat for somebody more important who came at the last minute," Fearns said.
We had two Soylentils submit stories about a family being ordered off a plane by Delta Airlines.
Forced off a Delta Plane and for Keeping Their Seat
A California family used the seat their 18-year old son didn't use because he left with an earlier flight. They made use of it for their child instead, but were forced off the Delta Air Lines plane and threatened with jail after refusing to give it up on the crowded flight..
Last time it was United Air's Abuses: Doing the Heavy-Handed Thing a Third Time.
Delta Airlines: "Give Up the Seat or You're Going to Jail"
Brian Schear, of Huntington Beach, said he and his family were flying overnight from Hawaii to Los Angeles last week when [Delta Airlines] employees asked them to give up the seat where their 2-year-old son was sitting, reported KABC-TV.
[...] "You have to give up the seat or you're going to jail, your wife is going to jail and they'll take your kids from you," Schear recalled the flight attendant saying.
Delta employees wanted the family to hold the young child in their laps during the flight, but Schear argued that they had bought the boy a ticket because he needed to sit in his car seat to sleep.
An employee inaccurately told the family the boy needed to sit in a seat with an adult, because the airline's website recommends that children under 2 years old should sit in an approved child seat in a ticketed seat of their own.
The entire family was ordered off the plane, and they stayed overnight in a hotel and bought new tickets the following day, reported KTLA-TV
BTW, can someone tell me what ecver= in a YouTube URL means?
Male American Airlines Flight Attendant Hits Mother of Twins with Stroller
United Air's Abuses: Doing the Heavy-Handed Thing a Third Time
Passenger Violently Removed From Overbooked United Airlines Flight
Ever thought that this headline was a "shit happens" event?
2017-04-09 Passenger Violently Removed From Overbooked United Airlines Flight
And sometimes one can be unlucky twice?
2017-04-12 United is Heavy-Handed Again: Boarded, Seated Passenger Threatened With Cuffs to Disembark
No! United Airlines is at third strike right now 2017-04-15:
* A couple says they were kicked off a United flight on the way to their wedding
* A bride and groom were kicked off their United Airlines flight from Houston this weekend as they traveled to Costa Rica for their wedding.
Td;lr: Married couple finds their seats in economy class taken up by a sleeping man. By courtesy they just sit down on seats three rows away which happened to be in economy plus class on a flight which is half empty. They asked to upgrade but were refused and then headed to their assigned seats. However by then the airline had decided that they were rule breakers and must be thrown off regardless.
Details: United Airlines flight number 1737 on 2017-04-15. George Bush Intercontinental Airport (Houston, Texas) on Saturday to Liberia, Costa Rica.
Last time after the second incident, the stock took a fall from 69.8 to 69 US$ (UAL). One can ask how much this will cost in market value decimation and in customers dropping them? What will the economist and MBA, CEO, Oscar Muñoz say?